Grievance Officer

In accordance with the Information Technology Act, 2000 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Officer for GlobalSpatialWork are published below.

Email the Grievance Officer with: (a) your registered email address; (b) a clear description of the complaint (content, transaction or conduct at issue); (c) relevant URLs, project/job IDs or transaction references; and (d) any supporting evidence.

We will acknowledge your complaint within 24 hours and dispose of it within 15 days of receipt, as required by the IT Rules, 2021. For payment-related grievances, we may coordinate with our payment partners (Razorpay, PayPal, Stripe) and your bank, which can extend external settlement timelines.

If you are not satisfied with the resolution, you may escalate to the Grievance Appellate Committee (GAC) constituted by the Government of India at gacsecretariat.gov.in within 30 days, or pursue remedies available under applicable law.